Privacy Policy

Last Updated: May 31, 2025

1. Introduction

Lumicon.AI ("we," "our," or "Lumicon.AI") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect information you provide when using our website, applications, and services (collectively, the "Services"). Please read this policy carefully to understand how your personal data will be handled.

2. Information Collection

We may collect the following types of information:

2.1 Personal Account Information: Including your name, email address, username, and password.

2.2 Payment Information: Including credit card details, billing address, and other information necessary for payment processing. All payment information is processed through secure third-party payment processing services.

2.3 Usage Data: Information about how you use our Services, including access times, browser type, language preferences, and pages viewed.

2.4 Chat Content: Content you provide through our AI chat service and the generated responses.

2.5 Device Information: Information about the device you use to access the Services, including hardware model, operating system, unique device identifiers, and network information.

3. Information Use

We use the collected information to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Send service notifications and support messages
  • Respond to your comments, questions, and requests
  • Monitor usage, trends, and performance of our Services
  • Detect, prevent, and address technical issues
  • Improve our AI models and chat services
  • Personalize your experience based on your preferences

4. Information Storage and Security

4.1 Data Storage: Your chat records and user-generated content will be securely stored on our cloud servers for a maximum of 3 days, after which they will be automatically deleted. We implement reasonable security measures to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

4.2 Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers: With third-party service providers who help us provide the Services (such as hosting, payment processing, customer support).

5.2 Compliance and Legal Proceedings: When required by law or to protect our rights and safety.

5.3 Business Transfers: In the event of a merger, acquisition, or sale of assets.

5.4 With Consent: In any other case with your consent.

6. Your Choices and Rights

Depending on your location, you may have the following rights under applicable laws:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Delete your personal information
  • Restrict or object to the processing of your data
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us using the contact information provided below.

7. Cookies and Similar Technologies

We use cookies and similar technologies to collect and store information about your use of our Services. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

8. International Data Transfers

As our Services are directed to a global audience of developers and designers, your information may be transferred to and stored on servers located outside your country/region. We will ensure such transfers comply with applicable data protection laws.

9. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy policies or practices of these third parties.

10. Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on our Services and/or via email.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.